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Remote Assistance Service

We use Citrix’s GoToAssist Express (creates a secure encrypted connection between our computers and yours) to remotely connect to your computer to diagnose and fix:

  • software problems
  • remove viruses, malware, and spyware
  • perform computer tune-ups
  • printer issues

Policies:

  1. Labor Rate – For remote assistance labor is billed at $105/hour with a minimum charge of $52.50 which covers the first 30 minutes. After the initial 30 minutes labor is billed in 15 minute increments ($26.25/15 minutes).
  2. Payment – Customers will be billed for services. For payment we accept cash, checks, debit or credit cards.